This explored how Community Pharmacy (CP) staff perceive & experience the roles of procedures within the workplace. 24 pharmacy staff (pharmacists & support staff) were interviewed. Results: 3 main themes emerged. 1) the influence of work demands, 2) the influence staff role has on how procedures are viewed & 3) the dissemination and enforcement of … Continue reading When procedures meet practice in community pharmacies: qualitative insights from pharmacists and pharmacy support staff