This explored the role of continuous quality improvement (CQI; involving management style & personal influence) and psychological safety (PS) as predictors of work-arounds in health care; 83 employees were surveyed. Work-arounds were defined as “work procedures that are undertaken to address a block in work flow”. The authors note that work-arounds “have become so common … Continue reading The role of continuous quality improvement and psychological safety in predicting work-arounds