This studied procedural departures in community pharmacies, using Safety-I and Safety-II to help frame and discuss the findings. 24 participants (pharmacists & support staff) were interviewed using the critical incident technique. S-I was framed mostly as the absence of incidents & a negative view of procedure departures, whereas S-II was framed as people attempting to … Continue reading Understanding procedural violations using Safety-I and Safety-II: The case of community pharmacies