This explored the thoughts & perceptions of workers concerning procedure use & purpose via interviews. 20 workers from the process industries (refining, chemical plants etc.) were included. Results For changing procedures, most workers indicated going to their supervisor to start the change process. However, some workers had a negative view of the change process, citing: … Continue reading Worker-centered investigation of issues with procedural systems: Findings from interviews with a representative sample of workers in high-risk process industries