This studied, via interview, differences between how procedure administrators (representing work as imagined, WAI) perceive the design and use of procedures versus the realities of procedure users (work as done, WAD) across several large, international chemical sites. Providing background: ·       While procedure use/departures are mentioned across many major accidents, procedure users in some data reported … Continue reading The realities of procedure deviance: A qualitative examination of divergent work-as-done and work-as-imagined perspectives