This mini-compendium covers a range of papers talking generally about rules and procedures. This includes the role, benefits and risks of rules, writing better rules incorporating HF/E and human-centred design, some literature specifically on workarounds, and then papers on rule departures and more. Feel free to shout a coffee (one-off or recurring monthly) if you’d … Continue reading Compendium: Rules / Procedures / Procedural Departure / Writing Procedures