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I’m re-reading Robert R Hoffman’s et al.’s excellent book “Accelerated Expertise: Training for high proficiency in a complex world” and they cited this paper (also from Hoffman et al.).

It explores human-centred computing from a procurement perspective, but actually is a really cool read about human-centred design.

They talk about the “trap of designer-centered design”, being that designers may specify the requirements and ultimately “force the human user to execute the designer’s plan”.

This includes negative effects like:

• Extra effort from users
• Bewilderment
• Roadblocking, where they limit user ability
• Overload
• Error/performance variability
• Clumsiness
• Surprise

They also discuss other themes, including adaptive design and the adaptability of people.

It’s an easy read and worth your time.

Ref: Hoffman, R. R., & Elm, W. C. (2006). HCC implications for the procurement process. IEEE Intelligent Systems, 21(1), 74-81.

Study link: https://www.researchgate.net/profile/William-Elm/publication/220628715_HCC_Implications_for_the_Procurement_Process/links/5405b3990cf2bba34c1d7910/HCC-Implications-for-the-Procurement-Process.pdf

LinkedIn post: https://www.linkedin.com/posts/benhutchinson2_im-re-reading-robert-hoffman-et-als-excellent-activity-7175283197381914625-OA1H?utm_source=share&utm_medium=member_desktop