This paper explores how complex systems not only fail, but succeed, and provides 9 ways that we can move beyond simplistic notions of system failure due to ‘human error’.
Ref: Woods, D. D., & Cook, R. I. (2002). Nine steps to move forward from error. Cognition, technology & work, 4(2), 137-144.
Spotify: https://open.spotify.com/episode/4JaTtoAhb6s7xphKNt9ll9?si=yf9Xac6KSciKBmSZkwI_2Q
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