Another from Deming while I’m on the theme. Not much needs to be said – I think it does a lot of talking itself. Deming promoted: ·        Ceasing the dependence of trying to inspect-in quality ·        Aim for continuous learning, testing and improvement (e.g. plan, do, STUDY, act) ·        He was critical of zero defect approaches, arguing them… Continue reading Deming’s system of profound knowledge: 14 points for system improvement