Here Don Norman discusses knowledge in the head vs knowledge in the world – from The Design of Everyday Things. Extracts:· “Every day we are confronted by numerous objects, devices, and services, each of which requires us to behave or act in some particular manner. Overall, we manage quite well” · “Our knowledge is often quite incomplete,… Continue reading Knowledge in the head vs the world: And how to design for cognition. Norman – Design of Everyday Things
Tag: safety in design
Learning from experience
More practical wisdom from the late, great Trevor Kletz. This explored a few elements of learning from experience – like the problems of just blaming people or changing procedures. First he targets the focus on changing procedures instead of improving designs. First, our first step should be, wherever reasonably practicable, is to remove the hazard… Continue reading Learning from experience
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