A few apt extracts from Greg Smith’s excellent ‘Paper Safe’. If you’ve not yet read this or Proving Safety, then do yourself the favour. Greg argues: ·        Many indicators in use are measures of activity and usually tell us something has been done ·        But, “They tell us nothing about the quality or effectiveness of the activity”… Continue reading Safety metrics and reports “make no contribution to proving the effectiveness of our crucial systems” – Paper Safe, Greg Smith