More wisdom from Don Norman on human-centred design and his error credo (which in later work he extends to humanity-centred design): ·        “Pinning the blame on the person may be a comfortable way to proceed, but why was the system ever designed so that a single act by a single person could cause calamity?” ·        “Eliminate the… Continue reading Human-centred design and the arbitrariness and fussiness of machine design