This brief book chapter from Hollnagel & Dekker adopts Lisanne Bainbridge’s idea of ironies, in the context of contemporary human factors practice. Can’t cover all the points. Highly recommend you check out Bainbridge’s original paper, though (link in comments). Ironies in this context is a “solution which expands rather than solves or eliminates a problem,… Continue reading The ironies of ‘human factors’
Tag: automation-surprise
Wrong, Strong, and Silent: What happens when automated systems with high autonomy and high authority misbehave?
This article from Dekker and Woods discusses the ‘risks of literal-minded automation’, being a “system that can’t tell if its model of the world is the world it is actually in”. This issue manifests in automated systems being wrong, strong and silent—and while the issue has existed for at least 70 years, the risk “looms… Continue reading Wrong, Strong, and Silent: What happens when automated systems with high autonomy and high authority misbehave?
SafetyInsights.org 