Why are so many procedures technically accurate, but barely workable in practice?
In part 1 of this two-part YouTube series on procedural systems, we unpack the technical side of writing better, more useable procedures: exploring how to reduce safety clutter, choosing the right type of rule, and structure instructions so they support work.
We unpack:
• Types of rules: performance goal vs. process vs. action rules & how they limit or enable discretion
• Formatting: Action-verb steps, concrete language & single-action steps
• Critical steps: Highlighting actions where mistakes cause immediate or unrecoverable harm
• Warnings & alerts: What guidelines and research suggests about effective warning placement
And more.
In Part 2, we go beyond technical writing and structure to unpack procedures from a Resilience Engineering and Safety-II perspective – procedures as resources for action.
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#safety #SIF #rules #procedures #sms #whs #ohs #humanfactors #ergonomics
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