“Carefully adjust the appropriate valve until the pressure is normal”
On the surface this may seem like a standard instruction, but so many important details are missing.
Like:
· Which valve?
· Adjust it how?
· What pressure is ‘normal’?
· How would the operator confirm success? Will it be obvious?
Some procedures and SOPs may contain technically defensible info but still leave workers to translate vague language into action.
In this part 1 YouTube video, I explore how rule type, level of detail, action-based steps, measurable criteria, critical steps & field validation can influence whether procedures are useable in practice.
Whereas Part 1 focuses on technical design & language, Part 2 examines procedures as resources for action and developing resilient skills from the Safety II / Resilience Engineering lenses.
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#safety #safetycritical #safetyrules #procedures #SIF #criticalcontrols #ccm
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