Does your organisation use a Just Culture flowchart for deciding how to respond to cases of apparent non-compliances and culpability assessments? On my Safe As YouTube channel, I recently covered a study discussing an overhauled JC framework, to help leaders better see latent conditions influencing behaviour, system factors, and align prospective accountabilities. The framework was… Continue reading Blame, Just Culture & Restorative Justice: Overhauling your process (YT Quickisode)
Tag: justculture
Why your leader’s apology failed and what the research says
What happens when a leader messes up, and says sorry? This explores different types of leader apologies, and how they’re not all made equal. It found the sincere apologies drove the largest changes in forgiveness and trust – more than just saying sorry, or taking responsibility to fix the issue. It appears that sincerity equals,… Continue reading Why your leader’s apology failed and what the research says
