What happens when a leader messes up, and says sorry? This explores different types of leader apologies, and how they’re not all made equal. It found the sincere apologies drove the largest changes in forgiveness and trust – more than just saying sorry, or taking responsibility to fix the issue. It appears that sincerity equals,… Continue reading Why your leader’s apology failed and what the research says
Tag: trust
Role overload and safety incidents: An examination of the individual-and team-level buffering effects of psychological safety
This study explored the buffering effects of psychological safety on role overload and safety incidents. Data from online survey of 841 employees. Shared under an open access licence. PS. Check out my YouTube: https://www.youtube.com/@safe_as_pod Extracts: · “Role overload is a form of work-related stress … Qualitative role overload occurs when an individual lacks the skills required… Continue reading Role overload and safety incidents: An examination of the individual-and team-level buffering effects of psychological safety
Ed Schein talking about cultures, psychological safety, and humble inquiry.
Ed Schein talking about cultures, psychological safety, and humble inquiry (link at end of post) Extracts: · “culture [is] multidimensional– we have many cultures. We don’t just have a culture” · “if we don’t become aware of how much our thinking is culturally determined, culturally at the level of nation– you all come from different countries and different ethnicities; that’s a big… Continue reading Ed Schein talking about cultures, psychological safety, and humble inquiry.
Trust, uncertainty and the reporting of workplace hazards and injuries
This study interviewed 121 workers across several Canadian sectors in temporary and permanent employment, exploring ways workers managed workplace hazards given employment insecurity. Not a summary – way too much to cover. Extracts: Ref: Hall, A. (2016). Trust, uncertainty and the reporting of workplaces hazards and injuries. Health, Risk & Society, 18(7-8), 427-448. Study link: https://doi.org/10.1080/13698575.2016.1264576 My… Continue reading Trust, uncertainty and the reporting of workplace hazards and injuries
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