What happens when a leader messes up, and says sorry? This explores different types of leader apologies, and how they’re not all made equal. It found the sincere apologies drove the largest changes in forgiveness and trust – more than just saying sorry, or taking responsibility to fix the issue. It appears that sincerity equals,… Continue reading Why your leader’s apology failed and what the research says
Tag: forgiveness
Forgiveness as morally serious response to errors in healthcare: A narrative review
An interesting and recent discussion paper from Sidney Dekker, exploring forgiveness as a ‘morally serious response’ to incidents, as opposed to retributive approaches. Tl;dr: · “while retribution addresses certain ethical concerns, it is incomplete and can be counterproductive, particularly for patient safety and organizational learning” · “Systems that focus primarily on individual blame risk fostering… Continue reading Forgiveness as morally serious response to errors in healthcare: A narrative review