Do you see procedures as concrete actions that specify the one correct way of working, or more as resources to shape work and sensitise people to risk? Let’s unpack the model 1 / model 2 perspective of rules and see which resonates best with workers. Today’s paper is Hendricks, J. W., & Peres, S. C.… Continue reading Safe As 30: A better way to think about procedures – resources for action
Tag: rules
The fallacy of relying on rules for robust risk management in complex high-risk environments
A few extracts from chapter 11 in Foundations of Safety Science by Bergström and Dekker I found interesting. Here they discuss research in healthcare how: · Nursing was found to have some 600 rules specifying a ward nurses daily work · But, nurses could recite just 2-3 of the 600 rules that “supposedly specify their job” · Despite… Continue reading The fallacy of relying on rules for robust risk management in complex high-risk environments
Compendium: Rules / Procedures / Procedural Departure / Writing Procedures
This mini-compendium covers a range of papers talking generally about rules and procedures. This includes the role, benefits and risks of rules, writing better rules incorporating HF/E and human-centred design, some literature specifically on workarounds, and then papers on rule departures and more. Feel free to shout a coffee (one-off or recurring monthly) if you’d… Continue reading Compendium: Rules / Procedures / Procedural Departure / Writing Procedures
Management of safety rules and procedures
Really interesting report from Hale, Borys & Else about the nuances of rules, and contrasting model 1 / model 2. [* Check out this week’s compendium dedicated to Hale & Hopkins, link below] A few extracts: · A classic Dutch railways study showed that 3% of workers used rules often and 50% almost never, 47% found… Continue reading Management of safety rules and procedures
Analyzing Procedure Performance using Abstraction Hierarchy: Implications of Designing Procedures for High-risk Process Operations
This paper explored the use of procedures and operator performance from the perspective of work domain analysis/abstraction hierarchy. I’ve skipped heaps – the ‘doing’ part of the abstraction hierarchy, but their descriptions of the problem and the discussion had some gold. For context: · Procedural issues have been linked in a number of major accidents… Continue reading Analyzing Procedure Performance using Abstraction Hierarchy: Implications of Designing Procedures for High-risk Process Operations
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