Extracts from one of my fav books – Scott Snook’s Friendly Fire. It’s a masterclass in applying sensemaking to understand a tragic event – in this case the 1994 friendly fire shootdown of two US Black Hawks, mistaken for enemy Hind helicopters. I’ve recorded a YouTube vid focusing on the sensemaking / Weick & practical… Continue reading Snook Friendly Fire: “Seeing is not necessarily believing; sometimes we must believe before we can see… The Hind was constructed … at the intersection of a … ambiguous stimulus, a strong set of expectations, and a perverse desire to see an enemy”